I learned an important lesson yesterday: Sometimes, it’s about what you DON’T say.

The big consumer-tech news this week is that Rogers has finally reached an agreement with Apple to sell the iPhone in Canada. The technologist in me thinks this is neat, and I’ve been chatting with journalists - including Canadian Press, CTV NewsNet and AM640 - about what this means.

Although we can chat for days about the iPhone’s impending arrival, what sticks out is what Rogers didn’t say:

• When it would be available
• How much it would cost to buy
• How much subscriptions would cost
• Which device it would be (old, slow iPhone or snazzy new 3G iPhone)

So, essentially, Rogers had nothing to say yesterday. But they released their "news" anyway. And got tons of free media coverage in the process.

The lesson? Sometimes, you don’t need to wait until all your ducks are in a row before you go public. Sometimes, saying nothing is enough to get people to start talking about your product or service. Of course, it helps if your product or service is buzzworthy to begin with - and you need to eventually deliver on what you’ve promised, otherwise all that great buzz will go sour pretty quickly. But there’s a nugget of truth in the Rogers experience that’s applicable in a lot of business marketing scenarios.

Nice job, Ted.

If you weren’t able to join us for our teleseminar earlier today, we’ve got great news for you: We recorded it and have made it available online. To listen in, click here.

In this teleseminar, we cover the convergence point of technology, communications and marketing. But there’s only so much you can discuss in one teleseminar, of course! So we’ll be picking up our microphone again soon - and regularly thereafter - to talk about the topics that matter to you and your business.

Your turn: So what topics do you want to hear us discuss in future teleseminars and podcasts? You ask…we’ll deliver.

We are often approached to share our thoughts on leading edge technology and its impact on business. The results appear fairly regularly in mainstream media and trade publications, as well as electronic and online media across Canada. (See our Insight & Commentary page for a few past links.)

The Globe and Mail is running an article we wrote that shares additional insight into the top technology trends for small and mid-sized businesses in 2008:

Business technology trends to watch in 2008

Oh, while you’re learning all there is to know about the technologies to watch, click on over here to reserve your spot for even more insight and wisdom. We’re excited about our new Technology Market Advisory offering and we hope you will be, too. We’re kicking things off with a complimentary teleseminar on Wednesday, February 20, 2008 at 11:00 a.m. Eastern. Drop by, virtually, and you might win a decidedly real iPod. Click here for more.

For a lesson in why blogging and other forms of social media are relevant, look no further than this week’s Macworld Expo in San Francisco. Around this time every year, Apple hosts this event to showcase its latest technology. Other tech companies do the same thing, of course, but only Apple has managed to raise the conference to high art, with fans of the company speculating for months beforehand what CEO Steve Jobs will announce. In the weeks leading up to the event, Appleheads work themselves into a near-frenzy, filling the blogosphere with chatter.

Apple has found a way to leverage the power of crowds, to focus today’s tools of social media to raise the volume on its message to a degree greater than anything it could ever buy from an advertising agency. Apple doesn’t actually write its own blogs - we’ll talk about the benefits of that in another bog entry - but you can bet your next mortgage payment that its employees are actively patrolling Facebook, MySpace and blogs large and small.

They do this to better understand what’s driving their market and assess what their competitors are up to. Reading what the average consumer has to say about current products helps inform and guide the stuff that’s in the pipeline. Companies that fail to incorporate social media into their market research efforts lose a valuable source of information, and are at greater risk of losing touch with the customers that keep them alive.

So Steve Jobs doesn’t write a blog. But he’s reading them along with most of his employees, using what he learns along the way to build products that people will line up for days to buy. Blogging is as much about the reading as it is about the writing. What will your readers learn about you the next time they load up your blog?