Video blogging is another of the social media tools we get questions about.  “Does it really work?” clients ask.  “Can it make a difference to our corporate bottom line?” And so on.

As I am fond of saying, one good example is worth a thousand blog posts. Before reading on, open up a second browser and point it to www.winelibrary.tv.  Once there, be prepared for what Jeff Jarvis (author of What Would Google Do?) calls “a jet engine in your face”. “This blast of personality is Gary Vaynerchuk. He is a 32 year-old merchant who has made more than 800 daily wine-tasting shows online – just him, his glass and a spit bucket,” says Jarvis. These are all simply made, easily uploaded, video blog posts.

In doing so, Gary took his New Jersey-based family liquor business from $4 million in revenues just a few years ago to over $60 million a year today.  I guess that answers the question I started the post with. These regular video blogs that cost next to nothing to create enjoy a daily audience of 80,000.  As Jeff Jarvis points out, this has not only created explosive growth but is also “transforming retail and making it social”.  Gary calls himself the “the social media sommelier”. Social business, he says, is the future of our society.

 How can you make your business social? How can you leverage all these amazing tools we have at our fingertips to engage your customers and prospects?  Please share your comments, thoughts or questions right here.

In WWGD, Jeff Jarvis addresses a number of principles (he refers to them as laws) that have enabled Google to become so dominant so fast.  His first law is: “Give the people control and we will use it; don’t and you will lose us”. He speaks of it primarily in the context of the media business - where the fence between journalists, editors and the readers/consumers was tall and inviolable until the advent of the Internet and the rise of the Blog (not the “Borg”).

If you think about it, it also applies to many other industries.  Henry Ford’s old adage that “people can have a car in any colour they want as long as it’s black”, which held sway for decades, is no longer.  Companies that give their customers choice (read control) engender their audience’s trust and this translates into increased revenues and profits (see Google and Craigslist).

How can you apply this to your business? Engage your customers in the areas that are most important to them: product development and customer service.  For powerful examples, see - My Starbucks Idea and  Dell Idea Storm.  My favorite Starbucks idea: coffee ice cubes - brilliant!

Please share your experiences and post any questions you may about how to apply this to your business.

Side note:  Jeff Jarvis first came to prominence due a critical blog post of an experience he had with Dell and which ultimately led Dell to pay attention to blogs and to begin engaging their customers.  Check one of the posts here - http://www.buzzmachine.com/2005/08/17/dear-mr-dell/

One of the ways we make our clients’ lives easier is by reading and studying the latest marketing trends and then synthesizing them into actionable strategies and tactics. This way, we can help our clients keep up with the massive amount of information flying their way.  In fairness to my partners at AR, they often do come up with original thinking and ideas.  For me,  it only happens once in a very long while.  Most of the time I gather the best practices and strategies out there and tweak them so our clients can apply them to their businesses and industries.  It’s a win/win – they get a medley of the best that is available and I don’t have to over-tax my brain.

To this end, over the next few months I will be sharing some insights I’ve been gleaning from some leading thinkers and writers on marketing and social media/networking.

The first book I want to talk about is What Would Google Do? by Jeff Jarvis, which I read (actually listened to, courtesy of Audible.com) over the holidays.  It will definitely influence some of our marketing strategies for clients in 2010.  To make life really easy (which is what the Internet is all about), before starting to discuss it, here is an excellent summary you can peruse to familiarize yourself with it.

Please share your thoughts once you’ve had a chance to check out the summary.

The Canadian Bar Association has issued new guidelines on Web & Social Media Marketing.  These were created in response to an influx of questions from lawyers looking to ensure their marketing initiatives were onside with existing regulations.

Read Robert Todd’s article in the Law Times, where AR Communications’  Michael Rabinovici is quoted here, or go to http://www.lawtimesnews.com/200910195631/Headline-News/CBA-offers-tips-on-legal-Tweeting.

I learned an important lesson yesterday: Sometimes, it’s about what you DON’T say.

The big consumer-tech news this week is that Rogers has finally reached an agreement with Apple to sell the iPhone in Canada. The technologist in me thinks this is neat, and I’ve been chatting with journalists - including Canadian Press, CTV NewsNet and AM640 - about what this means.

Although we can chat for days about the iPhone’s impending arrival, what sticks out is what Rogers didn’t say:

• When it would be available
• How much it would cost to buy
• How much subscriptions would cost
• Which device it would be (old, slow iPhone or snazzy new 3G iPhone)

So, essentially, Rogers had nothing to say yesterday. But they released their "news" anyway. And got tons of free media coverage in the process.

The lesson? Sometimes, you don’t need to wait until all your ducks are in a row before you go public. Sometimes, saying nothing is enough to get people to start talking about your product or service. Of course, it helps if your product or service is buzzworthy to begin with - and you need to eventually deliver on what you’ve promised, otherwise all that great buzz will go sour pretty quickly. But there’s a nugget of truth in the Rogers experience that’s applicable in a lot of business marketing scenarios.

Nice job, Ted.

We are often approached to share our thoughts on leading edge technology and its impact on business. The results appear fairly regularly in mainstream media and trade publications, as well as electronic and online media across Canada. (See our Insight & Commentary page for a few past links.)

The Globe and Mail is running an article we wrote that shares additional insight into the top technology trends for small and mid-sized businesses in 2008:

Business technology trends to watch in 2008

Oh, while you’re learning all there is to know about the technologies to watch, click on over here to reserve your spot for even more insight and wisdom. We’re excited about our new Technology Market Advisory offering and we hope you will be, too. We’re kicking things off with a complimentary teleseminar on Wednesday, February 20, 2008 at 11:00 a.m. Eastern. Drop by, virtually, and you might win a decidedly real iPod. Click here for more.

Fascinating things are happening in the world of social networking. While the MySpaces and Facebooks have attracted legions of younger-demographic users, they have been viewed with a certain sense of detachment by mainstream business.

Until now, apparently.

Canada’s TD Bank and Royal Bank have initiated their own initiatives on Facebook. I spoke with Toronto Star business reporter Rita Trichur about what motivates them and what it means for the banking industry. The article, TD reaches out with Facebook group, was published in yesterday’s paper.

The use of social networking resources as marketing tools will only grow as businesses in all sectors begin to realize the value of reaching out to clients and potential clients through these non-traditional avenues.

Is there a Facebook plan in your future business plans?

From time to time, journalists call us looking for our expert opinion on issues that matter to today’s businesses. We do this because we feel it’s important to be acknowledged experts in the topic areas that matter to our clients.

Today, I spoke with Pat Bolland from Canada’s Business News Network (BNN, formerly known as Report on Business Television, or ROBTv). I shared my perspectives on what drove Nortel’s just-announced quarterly results, and where I think the company is headed in the near future.

To see the interview, please click here.

We’ll continue to work with major media to touch on the business-related issues that matter to you. As always, we invite your feedback - one way or the other.